客户服务专员（实习生）

上海磐聚网商务咨询有限公司（http://cn.panjiva.com/） 是美国Panjiva Inc.在中国的全资子公司，是美资风投背景的智能B2B平台。 磐聚网2006年创办于纽约，是全球采购业最受信赖的平台。专业采购商和知名供应商均可通过磐聚网平台来搜寻对方并联系彼此。磐聚网拥有150万家跨国贸易公司的详细信息，是那些需要寻找、评估和联系其它国家企业的国际贸易专业人士查找信息的必备数据源。（更多详情请参阅www.panjiva.com | 关注我们的新浪微博: @磐聚网）。公司自2011年10月成立以来，发展迅猛，现诚招各方贤士加入我们的队伍。

岗位描述：

--协助客服团队跟东南亚地区客户保持紧密联系，提高客户满意度。

-收集客户需求（产品，市场，销售，定价等方面）和
- 团队负责人安排的其他相关事项

 

岗位需求：

1. 为人诚实正派，踏实努力，积极向上

2.善于以电话和邮件等书面方式与人沟通

4. 工作时间：周一至周五9:00-18:00 （每周至少能工作2天）

5. 表现优秀者有留用转正机会。

 

有符合要求并感兴趣者，请将简历发至peggy@panjiva.com。

期待着优秀的您加入我们的团队，一起分享我们的成长 ！

Due to Panjiva’s expansion in China, we're looking for an Intern (Account Service Associate) to support the service team and actively manage the close relationship with our clients in Asia Pacific.

 

About the Company:

Panjiva (http://panjiva.com/) is a New York-based US venture-backed start-up that is seeking to transform global trade. Over the last five years, we have built the premier intelligence service for sourcing teams. Today, we maintain a searchable database of 750,000 suppliers across 190 countries -- virtually every supplier that serves the U.S. market.  In the last two years, sourcing teams at over 1,700 companies (including over 30 Fortune 500 companies) have begun using Panjiva to find new suppliers. Our Shanghai office was set up in October, 2011 to kick off the next phase of Panjiva's growth: marketing our services to suppliers in Asia Pacific. Now we are intensifying our sales and services efforts in China and looking for more talented and energetic professionals to join our China team.  

 

About the Role:

As the very heart of our business, you will be responsible for building close relationship with our clients and managing their satisfaction with our services:

* You will closely collaborate with sales team to implement a structured client service procedure

* You will help collect clients’ feedback: product, marketing, sales, pricing.

* You will train clients on how to use our intelligent platform.

* You will drive the product usage and make sure they get full benefits from using our services

* You will drive retention and reduce cancellation by delivering excellent client service

* You will help with support projects to improve user experience and satisfaction

* You will report directly to Panjiva's Account Services Manager.

 

About You:

* You're a person of integrity.

* You have excellent in-person, on the phone, and written communication skills.

* You are frustrated by the state of global trade and fascinated by technology.

* You are a team player.

* You're fun and passionate and a little bit whacky. (For more on Panjiva’s culture, see http://i.youku.com/panjiva.)

* You're organized.

* You have strong desire and ability to take on ownership and responsibility

* You speak Mandarin and English fluently.

* You probably have B2B experience; but maybe not.

 

Think You're a Good Fit?

To apply, e-mail your resume to peggy@panjiva.com

In the body of the e-mail, include answers to the following questions:

--Why are you interested in working for Panjiva?

--What do you like most about your current job or studies?

--Why are you awesome?

 

销售顾问（实习生）

上海磐聚网商务咨询有限公司（http://cn.panjiva.com/） 是美国Panjiva Inc.在中国的全资子公司，是美资风投背景的智能B2B平台。 磐聚网2006年创办于纽约，是全球采购业最受信赖的平台。专业采购商和知名供应商均可通过磐聚网平台来搜寻对方并联系彼此。磐聚网拥有150万家跨国贸易公司的详细信息，是那些需要寻找、评估和联系其它国家企业的国际贸易专业人士查找信息的必备数据源。（更多详情请参阅www.panjiva.com | 关注我们的新浪微博: @磐聚网）。公司自2011年10月成立以来，发展迅猛，现诚招各方贤士加入我们的队伍。

岗位描述：

--跟东南亚和/或中国地区客户电话联系，了解其业务需求，将有潜在需求的客户递交相关销售人员进一步跟进并达成销售。

岗位需求：

1.热爱销售工作，善于与人通过电话或者邮件方式沟通，倾听客户需求

2.为人诚实正派，踏实努力，积极向上

3.专业不限，国际贸易，营销类，英语类专业为佳，英语流利或者会粤语者优先录取。

4. 工作时间：周一至周五9:00-18:00 （每周至少能工作2天）

5. 表现优秀者有留用转正机会。

有符合要求并感兴趣者，请将简历发至peggy@panjiva.com。

期待着优秀的您加入我们的团队，一起分享我们的成长 ！

 

Due to Panjiva's expansion in China, we're looking for several interns to join our China team.

About the Company:

Panjiva (http://cn.panjiva.com/) is a New York-based US venture-backed start-up that is seeking to transform global trade. Over the last five years, we have built the premier intelligence service for sourcing teams. Today, we maintain a searchable database of 750,000 suppliers across 190 countries -- virtually every supplier that serves the U.S. market. In the last two years, sourcing teams at over 1,700 companies (including over 30 Fortune 500 companies) have begun using Panjiva to find new suppliers. Our Shanghai office was set up in October 2011 to kick off the next phase of Panjiva's growth: marketing our services to suppliers in Asia Pacific. Now we are intensifying our sales efforts in China and looking for more talented and energetic professionals to join our China team.

 

About the Role:

Are you passionate about selling a product that transforms the very heart of global trade? Are you excited by the opportunity to sell suppliers and manufacturers a product that makes their businesses more effective and successful? At Panjiva, we're looking for an ethical professionals to build and maintain a book of business of suppliers and manufacturers across China.  you will:

* support sales team  by calling to potential customers in South-east Asia and/or mainland China.

 

About You:

* You are a person of integrity and are excited by the opportunity to help others.

* You are outgoing and love learning about and communicating with new people.

* You are frustrated by the state of global trade and fascinated by technology.

* You're fun.

* You speak Mandarin and English fluently.

* You have excellent in-person, on the phone, and written communication skills.

* You have sales experience. (We are also welcome fresh graduates but please state clearly your interest in sales and what would make you a good sales person.)

 

Think You're a Good Fit?

To apply, e-mail your resume to peggy@panjiva.com. In the body of the e-mail, include answers to the following questions:

 

-Why are you interested in working for Panjiva?

-What do you like most about your current job or studies?

-Why are you awesome?