上海外航服务公司人力资源分公司
发布人： 发布时间：2015年06月25日 阅读次数：601这次进行招募的岗位将工作于某航空公司上海办事处的市区预约中心，基本要求是粤语流利。计划招募的岗位如下：
Customer Service Representative/Customer Care &Support
to work in Shanghai as part of the ticketing and reservation team.
The team is responsible for providing high customer service for a European Airline customers before and after the flight in a contract centre environment. Meeting customers‘ needs, serving them efficiently and meeting a European Airline service quality requirements. The team also needs to support a European Airline sales operation in Sales Units in Greater China.
In this position one is expected to deliver world-class results in the following areas:
• Reservations and ticket sales for a European Airline direct customers in Greater China
• Changes and cancellations of customer reservation
• Serving a European Airline corporate customers and non-IATA agents specified by Global Sales
• Support for a European Airline online bookings and self-service
• Support for local airport reservations and ticketing services
• Customer rerouting and ticket updates in case of a schedule change and disruption
• Handling travel agent enquiries visa telephone, email and other applicable direct channels.
• Promoting a European Airline sales campaigns in the market
• Service recovery
• Applicable back-office work ,Including but not limited to queue handling
• Customer claim and feedback case handling
• Unresolved complaints and development ideas referring to designed personnel
• Group fare quotes and group reservation process related tasks in cooperation with and as specified by Global Sales
Required competences:
• Good teamplayer with strong customer service orientation
• Very good spoken and written Cantonese, English and Chinese
• Amadeus and/or any other airline reservation system basic knowledge
• Basic ticketing skills
• Ability to multi-task and work under time pressure
烦请让有兴趣的学生直接简历发到ashlee@fascosh.com