Customer Service Engineer

For our Process Industries and Drives Division in SHANGHAI, we are looking for a Customer Service Engineer.

About Siemens in China:

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for 170 years. The company is active around the globe, focusing on the areas of electrification, automation and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of efficient power generation and power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. For 145 years since its entering into China in 1872, Siemens has pioneered cooperation with the country with its solutions, technologies and products, and has been known in the country for its quality and reliability, technological excellence and innovation. In fiscal 2017 (October 1, 2016 – September 30, 2017), Siemens generated revenue of €7.2 billion in China, with over 32,000 employees. Siemens has become an integral part of the Chinese economy and society, and continues to partner with the country to address her pursuit of sustainable development.

What are my responsibilities?

·         Perform a wide variety of services with no (minimum) assistance and guidance from in-house support staff to improve the customers' satisfaction

·         Make the analysis and troubleshooting by the correct judgment and detection to solve the fault with right parts

·         Improve the productivity of onsite service, especially for start-up commissioning

·         Communicate with customers politely and reasonably to ensure customer satisfaction

·         Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e. job related field service report, expense report, etc.) in a timely fashion as dictated by company policy and departmental procedures

·         Frequent travel as required and obey the engineer dispatch arrangement – both domestic and international

·         Provide the appropriate proposals and spare parts to promote our service business

What do I need to qualify for this job?

·         Bachelor or above degree in power electronics, electric engineering, Automation or related

·         Mastered Machine Knowledge, Vector Control, V/F control, PWM knowledge

·         Fault analysis capability and troubleshooting experience

·         Basic PLC knowledge

·         Communication capability and presentation skill

·         Basic commercial knowledge

·         Good English

·         Archiving skill

有意者请将简历以附件形式投递以下邮箱：wenying.dai@siemens.com