About eBay:

eBay is the world’s leading online marketplace. We bring together a family of brands that collectively pioneer and connect communities built on commerce, trust, and opportunity. Working together, the unique companies that form eBay, Inc. create opportunities for people around the world that often transform their lives. At the same time, we’ve pioneered a group of companies that support social purpose, are financially successful, and that people around the world respect and take pride in. eBay employees are committed to a belief in personal growth, collaboration, and the chance to make a difference every day.

eBay APAC Customer Service Center, located in Lu Jiazui Software Park, offers various of services to customers from Greater China (China Mainland, Hong Kong and Taiwan), Southeast Asia, Japan and Korea in multiple languages including English, Chinese Mandarin, Cantonese, Thai, Korean and Japanese.

General Summary:

Respond to eBay customer inquiries or proactively communicate with eBay customers in an efficient and effective manner via live chat, telephone, email or eBay CS tools.

Purpose of intern program:

1.       Provide a great chance for intern to learn company culture in an international company.

2.       Learn more about business process during the internship.

3.       Learn how to solve problem and communicate with customers.

Specific Duties:

1.       Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner.

2.       Outreach customers with product information, site changes and policy updates.

3.       Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.

4.       Accurately record customer feedbacks using the customer service tools.

5.       Summarize and provide customer feedback to management.

6.       Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution.

7.       Perform related duties as assigned.

Job Requirements:

1.       Bachelor degree graduate in 2014. At least 4 days available per week.(Including Saturday and Sunday)

2.       Strong logic thinking and problem solving capability.

3.       Passion on customer service related work.

4.       Good command of oral and written English. Oversea experience is preferred.

5.       Proficiency with Microsoft Office and e-commerce.

6.       Special language skill like Cantonese, Japanese would be a plus.

Internship:

Interns with good performance can be converted to eBay Customer Service full time employees.

Salary:

150 RMB/per day + 25 RMB lunch allowance/per day

If you are interested in this position, pls. send your En & Cn resume to wenhe@ebay.com with the title of “ CS + University + name” .